Shipping & Returns

Shipping & Return Information

Shipping Information

At Southeastern Cleaning Equipment, we strive to deliver your supplies quickly and efficiently. Here’s what you need to know about our shipping policies:

  • Processing Time: All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. During checkout, you can select the shipping method that best suits your needs.

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight of your items and your delivery location. We occasionally offer free shipping promotions, so be sure to check our homepage for any ongoing deals!

  • Delivery Times: Estimated delivery times vary depending on your location and the shipping method selected. Generally, standard shipping takes 3-5 business days.

  • International Shipping: We currently offer international shipping to select countries. Additional customs fees and import taxes may apply and are the responsibility of the customer.

  • Freight: We also offer freight shipping on larger orders. Contact us for a quote on volume orders or machine purchases

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy:

  • Return Window: You may return items within 30 days of receiving your order. Please ensure the items are unused and in their original packaging.

  • Return Process: To initiate a return, please contact our customer service team at Certg715@Gmail.com or call us at 256-484-1406. We will provide you with a return authorization and further instructions.

  • Refunds: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

  • Exchanges: If you need to exchange an item for a different size or product, please follow the return process and place a new order for the desired item.

  • Defective or Damaged Items: If your item arrives defective or damaged, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.

Contact Us

If you have any questions about our shipping and return policies, feel free to reach out to our customer service team at Certg715@Gmail.com or call 256-484-1406. We’re here to help!

Thank you for choosing Southeastern Cleaning Equipment!